RETURNS POLICY

Please note the following  when  returning  goods to Lifestyle Local:

1.  The customer  must contact  the sales representative  in the customer  services department.  The customer  must have the following  information   available to the sales representative  upon review:

i.   Copy of the original  invoice ii.   Article  number

iii.   Description iv.   Pairs

v.   Number of Cartons

vi.   Reason for the return

vii.   Contact  person and phone number

viii.   Confirmation  of address where  goods need to be collected

2.   As per the disclaimer  on ALL invoices, customers  have 7 days to notify  us of the following in writing:

    Shortages

    Oversupply

    Incorrect  goods supplied

    Price queries

    Defect shoes

3.   The sales representative  will analyse the claim and discuss it with  the respective  brand manager  before responding  to the customer.

4.   An authorization   number will be provided  upon approval  by the  brand manager.

Subsequently,  collection  will be arranged  by Thandeka  from  the warehouse.

5.   Aged stock will not be accepted,  unless specified in the customer  contract.

6.  Lifestyle Local will not entertain   swaps  or changes  to the  original  customer   order.

7. Returns  due  to quality  issues must  be done  within  the  6 months  warranty    period  of which  the  end  user customer  must  provide  the  purchase receipt.

8.  Goods  can  only  be  picked  up from  the  customers’   offices.  Please  do not  give  returns  to sales  representatives.

9.  City  Couriers  will  need  a copy of the  Debit  note  when  they  collect the  goods.  Please  note failure  to  do so will  result  in City  Couriers  not  uplifting  the  stock.

10. Please  note  that  if customers  send  returns  to  Lifestyle Local without  any  authorisation   number,  the goods will  not be accepted at our warehouse and credit  will  not  be passed.